Souhardho Mart Privacy Policy

1. Introduction & Overview

Welcome to Souhardho Mart ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, mobile application, or interact with our ecommerce services in Bangladesh.

By accessing or using Souhardho Mart, you agree to the collection and handling of your data in accordance with this Privacy Policy and applicable laws and digital commerce regulations of Bangladesh.

2. Information We Collect

We collect information that is strictly necessary to fulfill your orders, provide customer assistance, and enhance your shopping experience:

• Personal Identification & Contact: Full name, phone number, email address, shipping and billing address.
• Account Credentials: Username, encrypted password hashes, and user preferences.
• Transactional Data: Order history, items purchased, invoice totals, payment status, delivery records, and return requests.
• Technical & Device Information: IP address, browser type and version, operating system, device identifiers, and pages viewed during browsing.
• Communications: Messages, support inquiries, ratings, and product reviews submitted to our platform.

3. How We Use Your Data

We process your personal information for lawful and operational business purposes including:

• Processing, packaging, tracking, and delivering your ordered goods.
• Verifying payments, processing refunds, and preventing fraudulent transactions.
• Sending automated order confirmations, shipment updates, and SMS notifications.
• Providing responsive 24/7 customer care and managing warranty claims.
• Personalizing product recommendations based on browsing preferences.
• Maintaining website security, detecting system bugs, and complying with statutory obligations.

4. Information Sharing & Third Parties

We respect your privacy and never sell or rent your personal records. We share information only with authorized service providers who require it to perform essential ecommerce operations:

• Courier & Logistics Partners: (e.g., Steadfast, Pathao, RedX, eCourier) to deliver your parcels to your specified address.
• Payment Processors & MFS Gateways: To authorize and settle cashless transactions securely.
• SMS & Email Service Providers: To send real-time transactional alerts and OTPs.
• Legal & Regulatory Authorities: Only when strictly required by a court order, subpoena, or lawful request under the laws of Bangladesh.

5. Payment Security & Encryption

Security is engineered into our platform. We use state-of-the-art 256-Bit Transport Layer Security (TLS/SSL) encryption to protect data transmitted between your browser and our servers.

Our payment gateways follow strict PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliance to ensure every mobile wallet or card transaction is completely secure.

6. Cookies & Tracking Technologies

Cookies are small data files placed on your browser to help us recognize you upon return, remember items in your shopping cart, and evaluate site traffic:

• Essential Cookies: Required for cart functionality, user login session, and security.
• Analytical Cookies: Help us measure site performance and optimize page loading times.

You can adjust cookie settings via your browser preferences at any time, though disabling essential cookies may impact checkout functionality.

7. Your Rights & Account Control

As a Souhardho Mart customer, you maintain complete sovereignty over your data:

• Access & Edit: You can view and update your name, email, phone number, and addresses anytime from My Account.
• Marketing Opt-out: You can unsubscribe from promotional newsletters at any time using the unsubscribe link.
• Data Deletion Request: You can request permanent closure of your account and erasure of stored records by contacting our support desk.

8. Data Retention Policy

We retain personal information for as long as your account remains active or as needed to provide you services, maintain legal transaction records, resolve disputes, and enforce our agreements in accordance with tax and commercial regulations in Bangladesh.